Refund Policy

1. Eligible Items

XENORENTH accepts refund requests for products or services purchased directly through xenorenth.quest, provided the item meets the eligibility criteria outlined below.

• Products that are unused and in their original condition
• Items returned with original packaging, documentation, and accessories
• Services canceled within the permitted cancellation window
• Orders that arrived damaged or defective (with supporting evidence)

2. Refund Timeframe

Refund requests must be submitted within 14 calendar days from the date of delivery or service confirmation.

Once approved, refunds are processed within 5–10 business days and issued to the original payment method. Processing times may vary depending on your financial institution.

3. Refund Procedure

To initiate a refund request, please follow these steps:

1. Contact our support team at [email protected].
2. Provide your order number and proof of purchase.
3. Include a detailed explanation of the reason for the refund.
4. Attach photos if the item is damaged or defective.

Our team will review your request and respond within 2–3 business days with further instructions.

4. Conditions for Approval

• Items must not show signs of use, alteration, or damage caused by the customer.
• Returns must be shipped using a trackable method if physical return is required.
• Shipping costs may be deducted from the refund amount unless the return is due to our error.
• XENORENTH reserves the right to refuse refunds that do not meet policy criteria.

5. Non-Refundable Items

• Downloadable or digital products once accessed
• Customized or personalized items
• Items marked as final sale
• Services already fully delivered or completed
• Requests submitted beyond the 14-day refund window